Our Commitment to Customer Care

At Portable Ultrasound Machines (PUM), we believe that exceptional customer service and expert support are just as important as the quality of the products we provide. Our dedication to each and every customer sets us apart, ensuring that whether you’re purchasing a high-end ultrasound scanner, a veterinary positioner, or a simple dog pregnancy test kit, you receive the same outstanding level of care and support from start to finish.

Going Above and Beyond

Our customers’ feedback speaks volumes about the values we uphold as a company. Time and again, they highlight not just the superior quality of our products but, more importantly, the unwavering support and expertise they receive from our team—particularly from our founder, Catherine, an experienced echocardiographer with a passion for helping others.

Take Susan, for example. When her dog needed regular blood pressure monitoring, she reached out to PUM and was met with exceptional assistance. She placed an order late in the afternoon, and by the next morning, it had arrived. When she initially struggled with the device, our team guided her toward getting additional training, ensuring she felt completely confident in using it. This kind of prompt and personalised service is what we strive for every single day.

Unparalleled Support and Training

Nicola was thrilled not just with the superior image quality of her upgraded scanner but also with the “complete support” she received from Catherine and the team. No question was ever too small, and our step-by-step videos and hands-on guidance made all the difference. This kind of attentiveness is something we take great pride in—our customers are never left to figure things out alone.

Danielle echoed this sentiment, describing the knowledge and support from PUM as “priceless.” Having trained in ultrasound with Catherine, she knew that purchasing from us meant more than just receiving a product—it meant gaining access to ongoing guidance from industry experts.

Building Long-Term Relationships

Rebecca’s experience further highlights our commitment to long-term customer relationships. As an experienced scanner, she found her new Apogee machine to be a game-changer in her work, allowing her to elevate her scanning technique and introduce additional services. More than that, she credits Catherine’s continuous support over the years for helping her progress in her ultrasound journey, calling it an “amazing journey.” At PUM, we are invested in our customers’ success, whether they are just starting out or looking to refine their expertise.

Fabulous Customer Support

Julie summed up our ethos perfectly when she described our customer service as “fabulous.” She especially appreciated the help of our team member Josi, who ensured she received the best possible service. We believe that great customer service isn’t just about responding to inquiries—it’s about going the extra mile, anticipating needs, and providing expert guidance every step of the way.

Jo also emphasised the outstanding aftercare service she received from PUM. She appreciated the prompt responses to all her questions and the level of ongoing support that made her feel valued as a customer. Like many others, she now wouldn’t go anywhere else for her ultrasound needs.

Why Choose PUM?

At PUM, our mission is simple: to provide expert knowledge, high-quality products, and unparalleled customer support. Whether you’re a first-time buyer or a seasoned professional, you’ll receive the same dedicated assistance, ensuring you get the most out of your purchase. Our customers are at the heart of everything we do, and their feedback continually drives us to maintain the highest standards of care

If you’re looking for a company that truly puts its customers first, you’ve found it in PUM. With Catherine and our incredible team by your side, you’re not just buying a product—you’re gaining a support system dedicated to your success.