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All UK orders dispatched within one working day of completed purchase

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All products sold with industry-leading warranties

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Frequently Ask Questions

UK Orders:

All orders are dispatched from our HQ in Bromley within one working day of order confirmation. Allow up to 2 working days for delivery. Allow up to 5 working days for customers in the Highlands, Islands and Northern Ireland.

International Orders:

Most international orders arrive with our customers within 5-6 working days.


Most international orders arrive with our customers within 5-6 working days.

If you live in the United States, please visit our dedicated US website, where pricing is in US dollars.

If you live anywhere else in the world, please shop as normal on our website. Your shipping price will be calculated at checkout (£40 for most destinations), and no tax will be charged by us on your purchase. You will be responsible for any local taxes charged at import.

Yes, up to £3000! But only to UK customers. This is done through a partnership with PayItMonthly. Products eligible for finance show the PayItMonthly logo and drop down menu bar under the pricing on the listing. Please note that your application will not be approved without a deposit. If you have concerns about your credit rating, please contact us.

This is mostly dependent on the size of the subject you wish to scan, or in some cases the species.

Microconvex – ideal for cardiac and abdominal (pregnancy) scanning on tiny animals such as hedgehogs, up to and including goat sized.

Convex – good for abdominally scanning giant dog breeds and larger species.
Linear- for animals such as snakes or scanning areas like arms and legs where a great depth of field is not required.

Linear rectal – for internally scanning large animals such as cows or horses.

For more information please read our article A Beginner’s Guide To Transducers and contact us to receive tailored advice

We generally give a 2 year warranty. However, please check the details in the product description of the equipment you are viewing. If you are unsure, please contact us.

If we describe a machine as “ex-demo”, this means it has been used to film product videos. Typically, these machines are less than 6 months old with no cosmetic damage, and come with an 18 month warranty.

Please always read the individual listing descriptions of our “Used Machines” for specific detail on that particular product.

Yes! Our engineers can look at most models of machine. Please contact us stating the make and model and your issue.

Yes! Please see our Training page for further details or contact us to speak with an advisor.

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