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If you are investing in a portable ultrasound machine, you are not simply purchasing equipment: you are choosing the expertise, support and company that will stand behind it for years to come.
That is exactly why ultrasound users around the world choose ScanX.
Many customers will already know us by our previous brand name, PUM: Portable Ultrasound Machines. As our company has grown internationally, we are bringing all of our operations together under one global identity: ScanX. Whilst our name and branding are evolving, everything else remains exactly the same; the same experienced team, the same trusted products and the same exceptional customer care that the scanning community have relied upon since 2017.
In short: PUM is becoming ScanX, but our values and commitment to customers remain unchanged.
ScanX was founded by Catherine Stowell, an experienced sonographer and echocardiographer who believes that customers deserve more than simply purchasing an ultrasound machine online. They deserve properly researched and tested equipment, honest advice and comprehensive training and support from real experts who genuinely care about their success.
Those principles continue to guide ScanX today. Our priorities have always been clear:
This commitment has helped ScanX grow largely through recommendations. Today, around 70 per cent of our business comes from word of mouth referrals; customers who have had an exceptional experience and are keen to share it with others.
One of the things customers appreciate most about ScanX is our approach to customer service; there are no chatbots, there are no complicated automated phone systems, here are no generic responses. When you contact ScanX, you speak with real people who know ultrasound and understand the equipment they are recommending.
Whether you need:
Our team is always ready to help.
We believe that if customers are investing thousands of pounds, dollars or euros in ultrasound equipment, they deserve expert support from people who genuinely know the products and care about the outcome.
This commitment to customer care is reflected in the experience of Bayou Boyz Reptiles, who purchased the KX5600v:
“This company took care of me when it came to my purchase. I was completely informed all the way through the purchase and I received everything I ordered in less than a week. The machine is everything I wanted and needed. So happy with my purchase.”
This review perfectly captures what ScanX strives to achieve: clear communication, prompt delivery and ensuring that customers receive exactly what they need. Purchasing an ultrasound machine is a significant investment and customers should feel informed and supported throughout the entire process.
For many users, portability is essential. However, portability should never mean compromising on image quality.
The ScanX Air has become a favourite among breeders and livestock professionals for precisely this reason.
One delighted customer from Full Moon Farm shared:
“We finally got our ultrasound machine from ScanX Ultrasound and WOW!
I have been eyeing the ScanX Air for a while now, I loved the small portable size of the machine and I loved the image quality I had seen from videos of the different ScanX machines online. The second I touched this thing to one of our pregnant goats I was beyond amazed at how nice it is!
Not only is the machine easy to use, extremely clear, lightweight and small but the company was so wonderful to work with!
I received emails often, updating me on when payment was received, when the machine was packaged up and when it was shipped out; it shipped the day after I ordered it. After taking a bit longer than expected to get here, ScanX reached out to the shipping company to speed things up without me even mentioning anything.
It took just 8 days to get to us, which I think is more than reasonable for something shipping from the UK.
Thank you so much ScanX and crew!”
This review highlights two of ScanX’s greatest strengths: exceptional ultrasound technology and exceptional customer care.
For anyone starting a new venture, finding an ultrasound machine that offers excellent performance whilst remaining affordable can be difficult. One customer who purchased the KX5600L explained:
“ScanX and the KX5600L Ultrasound machine have been fantastic. Additionally, the product has been perfect for my first year farm at an affordable price point for our operation.
The company and Catherine were supportive and helpful with recommendations about which system to purchase. Their customer service has been an amazing reminder of what great customer service and support should represent.”
ScanX values helping customers choose the right machine for their circumstances. Rather than encouraging customers towards the most expensive option by default, we take the time to understand their needs, budget and goals before recommending a system that will genuinely work for them.
At ScanX, the relationship does not end when your machine arrives- customers receive ongoing support throughout their ultrasound journey. That support may include help with controls and settings, advice on improving scanning technique, educational videos and tutorials, one to one Zoom sessions and guidance as customers expand their services or gain experience.
Our founder, Catherine, has spent years helping ultrasound users develop their skills and confidence. That passion for education and support remains central to everything ScanX does.
When our company launched in 2017, the name Portable Ultrasound Machines described exactly what we offered. Since then, however, our business has evolved considerably; our international presence has expanded, our customers increasingly come through recommendations and our ScanX brand has become widely recognised across the globe. The decision to bring everything together under the ScanX name simply reflects that growth.
However, customers can be reassured that our values, products, team, customer support focus and ownership all remain the same:
“We are the same team, with the same great products and the same amazing clients whose ideas and loyalty continue to inspire us.”
When you choose ScanX, you are choosing:
Most importantly, you are choosing a company that genuinely cares about your success.
