This document summarises the ScanX Ultrasound Returns Policy. ScanX Ultrasound is a trading name of Finger On Pulse Ltd. Full details can be found in our Terms and Conditions of Use section here.
RETURNED GOODS
When goods have been ordered in error or are not as expected, the company may agree to their return on the following conditions:
- A request must be made to ScanX Ultrasound within 14 days of receipt of goods.
- If you wish to return unwanted goods please ensure that any product you have bought is in original condition and unaltered and unused and sent back to us with its original packaging. Your statutory rights are not affected.
- Delivery costs will be covered by the buyer.
- Returned goods will only be accepted where a Returns Authorisation has been given. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.
- Claims for loss or damage to goods in transit cannot be accepted unless the company is advised within 48 hours of receipt of goods in the case of damage. If something arrives damaged, please take detailed photographs as evidence, particularly of any damage to the original packaging. The company will not entertain claims made outside the stated time limits.
